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Frequently asked quesions
How do I check the status of my order?
You can check the status of your order by clicking Track Order on the Purehype page post account login.
Once your order is placed, we will send you confirmation of your order details by e-mail and SMS.
Again, once we dispatch your shipment, you will be notified via SMS.
Your tracking link may take up to 24 hours from shipping date to get activated. In case of any unusual event which delays your order, you will receive an update from us.
Can I cancel my Order?
Yes. You can cancel your item(s) until we start processing your order. Your order will be in Order confirmed status while it is eligible for cancellation.
Which products are not eligible for return?
- Products sold in Flash sale.
- Products where there might be hygiene concerns:-Boxers, Nightwear Shorts, Premium Mask, Everyday Mask, Surgical Mask, Hand Sanitizer, Personal Protection Kit, Gloves, Thermometer, N 95 Mask, N 90 Mask, Face Shield, cosmetic products, perfumes & Notebooks.